Refund policy

Return Policy

We take pride in the quality and care behind every product we offer. Please read our return policy carefully before making a purchase.

All Sales Are Final

At this time, we do not accept returns or exchanges. Each item is processed specifically for your order, so please review all product details before checking out.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, we're here to help. Please contact us within 7 days of delivery so we can make it right.

To request a replacement:

• Email us at watertrix.grandlake@gmail.com

• Include your order number and clear photos of the issue

We'll respond promptly to resolve the issue.

Please Note

• We cannot offer returns or exchanges for wrong size, color, or buyer’s remorse.

• Make sure to double-check your size using our sizing charts and review product details before ordering.

Need Help?

If you have any questions about your order, feel free to reach out to us at watertrix.grandlake@gmail.com.  We’re happy to assist.

Thank you for shopping with us and supporting our brand.